Bye Bye Time Warner

So, Time Warner who was purchased by Charter Communications in May of this year officially is now Spectrum. I was a Time Warner customer and have to say the customer service left a lot to be desired.  I recall being on hold for what felt like hours just to get a simple billing questioned answered.  And if my service ever went out I could rest assured they would send a service technician out sometime before the next solar eclipse.  My point is Time Warner’s reputation was fairly poor – at least in the Los Angeles market.  Here’s a look at Time Warner’s last commercial prior to the Charter sale:

https://www.youtube.com/watch?v=g8Vjih5Azqw

Spectrum recently released a new commercial to officially announce and promote the name change.  The commercial quickly introduced the name change and that Time Warner is now Spectrum and quickly turned into what a customer should come to expect. For one, I was happy to see the focus on customer service, increased internet speed, and a commitment to reliability.  In addition, I was overjoyed to see Time Warner vanish.

According to the Los Angeles Times, Spectrum has a lot of work to do to win back customers while acquiring new ones.  Customers like me will be excited to see the changes, but if Spectrum doesn’t deliver on its promises they could see market erosion as people look for other service options.  I, for one, would have left Time Warner years ago, but the area I live in has limited options.

Time will tell if Spectrum can fulfill their service delivery promises it should realize a nice boost in sales which will translate to higher stock prices.  The question I now find asking myself is this the time to invest? I might take a flyer on Spectrum and invest in the company.  I’m typically not one to put my money on promises of things to come, but any improvement over Time Warner should yield some healthy returns.

References:

http://www.nydailynews.com/news/national/time-warner-cable-sale-leads-change-article-1.2642360

http://www.daytondailynews.com/news/news/time-warner-cable-subscribers-now-belong-to-charte/nrPdy/

http://archive.jsonline.com/business/charter-says-changes-coming-for-time-warner-cable-customers-b99746159z1-383533321.html

http://www.latimes.com/entertainment/envelope/cotown/la-et-ct-charter-ceo-20160920-snap-story.html