Fifteen years ago, nobody could have ever predicted that “Tweeting” would become a verb used by brands and politicians for that matter all over the world. Brands have found ways to create direct conversations with customers around the globe. Twitter has also transformed customer service and the expectations of customers (Macmillan, 2016). There is one “Mean Girl” on Twitter that is flat out “Savage” (Hicks, 2017). Wendy’s has developed a following not necessarily for their products rather their approach to Twitter. Here are a few great examples:
Wendy’s as a brand has taken pride in its Twitter wars and seems to dominate each exchange. Two twitter users were debating the best “4 for $4” deals when one said Hardee’s was better, Hardee’s chimed in with an “Amen”. Another user then tagged Wendy’s to join the conversation and that’s when it got really beefy!:
As we continue to discuss big ideas and what truly cuts through the noise, Wendy’s has established its brand as one that does not hold back on Social Media. They say what many of us probably would like to say to customers if our organization adopted that type of personality. Social media has been able to bring together people that were once isolated by geography and increase collaboration (Holt, 2016).
When McDonalds announced that they will use real beef in “some” of their burgers, Wendy’s didn’t hesitate to reach out.
Social media overall has revolutionized how brands approach consumers and helps identify what types of the personalities of each brand as they continue to focus on social media and overall engagement.
(2016, March 21). Retrieved August 10, 2017, from https://blog.twitter.com/marketing/en_gb/a/en-gb/2016/how-brands-have-changed-marketing-through-twitter.htmlHicks, S. (2017, February 21).
Wendy’s Twitter Page Is Savage. Retrieved August 10, 2017, from http://www.craveonline.com/mandatory/1217929-wendys-twitter-savage
Holt, D. (2016, June 09). Branding in the Age of Social Media. Retrieved August 10, 2017, from https://hbr.org/2016/03/branding-in-the-age-of-social-media