FX Researches Horror Fans to Create Season 6 Campaign

I love how the MCM program at USC integrates to produce a multi-dimensional learning experience. I am currently in CMGT 510 studying campaigns and how they are structured to persuade and influence consumers. In my campaign review paper, I talk about FX and their creative marketing behind American Horror Story season six.

FX tapped into the depths of the horror fan psycho-graphic for this campaign in an effort to boost ratings in the coveted 18-34 demographic. They set their team to work researching 500 sub-genres of horror movies and cataloging, dare I say coding, imagery from those films. Can you imagine the code book for this project? I would love to see it! Their aim was to find the images that would resonate most with horror fans.

American Horror Story Season 6

FX released 24 fake campaigns and one real campaign based on horror movie research.

The result of the research revealed some of the most recognizable and iconic images in horror history. They used it to create a campaign which was shot in four short days and included everything from creature creating mist, to Nosferatu, spiders, scorpions, rakes dragging across hard wood floors, baby cribs, swamps, and everything in between. As a horror fan, I remember looking at the campaign unfold and becoming quite nostalgic. It was engaging, suspense-creating, and authentic to the horror genre. I felt American Horror Story season six, whatever the theme, was going back to horror’s roots in some way. I was definitely waiting with bated breathe for the premiere.

How about you? What do you think about how American Horror Story researched horror fans to pull off the ultimate mystery and possibly one of the most social integrated marketing campaigns of all time? Comment below.

Before you do, check out the campaign video summary. It’s rather gripping.

More reading:

Bradley, L. (13 September 2016) Inside FX’s insane, mysterious, marketing campaign for American Horror Story season six. Vanity Fair. Retrieved June 13, 2017 from http://www.vanityfair.com/hollywood/2016/09/american-horror-story-season-6-teasers-interview

Strause, J. (13, September 2016) American Horror Story: FX marketing boss talks misdirecting promos and twisty turny season 6. The Hollywood Reporter. Retrieved June 13, 2017 from http://www.hollywoodreporter.com/live-feed/american-horror-story-season-6-premiere-spoilers-theme-928048

 

 

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Capturing Brand Image: How Vans and Nike Market Who They Are

Understanding who you are as a brand is one of the most important elements to consider when developing a marketing communication plan.

Consider Vans and Nike. Both started out as small-scale operations that now dominate their respective corners of the market. Both took different approaches to marketing to their consumers. Both understood where their brand fit and let it drive their marketing strategy to success.

Vans started in 1966 in a small shop in Anaheim, California where they would take orders for custom made shoes and fill orders overnight (Tschorn, 2016). The Southern California skate community quickly embraced their shoes because the durable soles were perfect for the wear and tear of pedaling and braking.

Early failure contributed to the brand’s success. Vans attempted to move into the athletic shoe market and had to file for Chapter 11 bankruptcy in 1984 (Tschorn, 2016). Recognizing that their identity was ingrained in the skate community was key to focusing their marketing strategy.

Vans realized their niche and went beyond simply marketing to the skate community; they created a brand that became synonymous with Southern California and the skate culture in the region. A symbiotic relationship developed between the two. Vans commercials featured skateboarders and punk rock music instead of products. They became the main sponsor of the Warped Tour and signed professional skateboarders to their brand. Their web channel OfftheWall.TV features skate films, interviews and highlights from professional skateboarders and shop owners “to capture the voice of their audience and shed light on the culture that has been created in their shoes” (Vogl, 2015). Walk into a Vans store and the sights and sounds of Southern California surround you: skate videos play on screens above racks of t-shirts and board shorts while skate decks line the walls surrounded by shoes that have remained the same stylistically since the beginning.

Nike was founded in 1964, beginning as a distributor for Onitsuka Tiger shoes; founder Phil Knight initially started by selling shoes out of his trunk before separating and creating his own company (O’Reilly, 2014).

Nike is the most valuable sports brand in the world and has gained that status by developing innovative products that outperform their competitors (Ozanian, 2016). Their products were designed with the athlete in mind and their marketing strategy is designed to target innovation in athletic performance. Nike realized athletes want products that improve their natural ability and give them a greater chance of winning. Their advertisements often have professional sports celebrities and focus on how the product can enhance performance. Nike signs the top athletes in their respective sports to endorsement deals. Descriptions of products on their website speak more to design innovations that improve performance rather than style. Their commercials highlight incredible feats of athleticism by the best players in the world. Unlike Vans, their marketing strategy is driven by highlighting their product superiority. Nike understands innovation is who they are and built their brand on capturing their innovative ability and projecting it to the athlete.

Understand what your brand is and what it brings to you consumers. Listen to what they are saying and how your brand is viewed. It may not be what you initially envisioned your brand to be but the ability to adapt is what separates the successful brands from the rest. Vans didn’t intend to be a skateboard company (Roderick, 2016). Nike continues to reinvent athletic gear. Their ability to recognize where their product fit in the market and be receptive to the way their brand is viewed has been a vital contribution to their success.

 

https://www.youtube.com/watch?v=QXbiY8oli78

 

O’Reilly, L. (2014, November 04). 11 Things Hardly Anyone Knows About Nike. Retrieved June 12, 2017, from http://www.businessinsider.com/history-of-nike-facts-about-its-50th-anniversary-2014-11

Ozanian, M. (2016, June 20). Nike – pg.2. Retrieved June 12, 2017, from https://www.forbes.com/pictures/mlm45jemm/1-nike/#29c3c4b6314e

Roderick, L. (2016, March 29). Vans turns 50: ‘Why we’re not just a shoe company’ Retrieved June 12, 2017, from https://www.marketingweek.com/2016/03/22/vans-were-not-just-a-shoe-company/

Tschorn, A. (2016, March 12). How Vans tapped Southern California skate culture and became a billion-dollar shoe brand. Retrieved June 11, 2017, from http://www.latimes.com/fashion/la-ig-vans-turns-50-20160312-story.html

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More Cheerios, Please!

More Cheerios, Please

June 12 marks the 50th anniversary of Loving v. Virginia, the Supreme Court case that struck down the anti-miscegenation laws that made mixed-race marriages illegal. America has come a long way with race relations in half a century, but we’ve got more work to do, especially in television and advertising.

Remember the Cheerios ad with the mixed-race family? It prompted threats of boycotts and some went so far as to proclaim it genocide of the white race. The responses to the commercial posted on YouTube were so vitriolic that Cheerios shut down the comments section. In the days, months and years that followed, people expressed their open-mindedness, bashing the closed-minded who were angered by the ad. And they were right to do so. But there was one issue I didn’t see discussed: the prominence of children who look mixed-race in advertising and television and America’s comfort with that.

Why do I say they look mixed-race? We’re all a combination of dominant and recessive traits, so —  unless you know someone’s biological family tree — you can’t verify one’s racial identity. But there are some people we know are mixed-race. Take for the example The Cosby Show. Lisa Bonet, who is mixed-race, played Denise Huxtable, the daughter of two brown-skinned parents. There were no screams of boycotting the show because there was a mixed-race child. Halle Berry, another mixed-race actress, is regarded as one of America’s most beautiful women. And there were no problems with mixed-race actress Meaghan Markle — until she started dating Prince Henry, a white man.

When I examine these facts, I see a deeply illogical contradiction: America is OK with the product of mixed-race relationships, but not accepting of seeing people of different races in loving, respectful relationships.

This issue also strikes a personal note with me. Both my grandparents were black, and my mother, who died seven years ago, had a very fair complexion. I’ve gotten used to people asking if she was mixed race. When that happens, I cut straight to the core of the issue, smiling and saying, “It depends. Did your grandmother cheat on your grandfather?” I usually get a shocked facial expression, demonstrating that I’ve hit the right nerve. Why do I respond that way? Mixed-race marriages were illegal in many states in the 1950s when my mother was born, especially in our home state — then-legally segregated Mississippi. For my mother to be mixed-race, my grandmother would had to have been raped or had a secret relationship with a white man, possibly one who crept through her back door at night or forced her to have sex at work. (This would have been especially troubling, given that my grandparents were married five years before my mother, their first child, was born.) Adultery and rape? Not topics one mentions in casual conversation, and certainly not about one’s mother or grandmother. But I cannot tell you the number of times people asked my mother if she was mixed-race. Her reaction was so negative that I spent the first years of my life thinking being white was a bad thing. I understood it as I grew older, and I found my own way of responding.

My mother always made clear her disdain for those who valued her for her complexion or hair texture. The irony? The same people who loved my mother for having light skin were probably among those angered by the sight of the loving, mixed-race family we saw in the Cheerios commercial. If that little girl had been in a commercial with two black parents, I suspect no one would have complained.

What does this all mean? As a minority woman, I can say it appears America is OK with raping us, forcing us into sexual relationships or having secret consensual relationships with us. It’s OK to have sex with minority men. And any children who result will be deemed beautiful.

But don’t dare have a respectful, loving, public relationship.

People behave as though mixed-race children are new. They aren’t. In fact, mixed-race children were prevalent enough that many states had one-drop rules, laws that defined one’s race as black. “State courts have generally upheld the one-drop rule, but some have limited the definition to one thirty-second or one-sixteenth or one-eighth black ancestry, or made other limited exceptions for persons with both Indian and black ancestry” (Davis, 1991). One-thirty-second? Really?

What is new is that people can tell their true heritage and everyone can marry, regardless of race. “In 2015, 17 percent of all U.S. newlyweds had a spouse of a different race or ethnicity, marking more than a fivefold increase since 1967, when 3 percent of newlyweds were intermarried, according to a new Pew Research Center analysis of U.S. Census Bureau data” (Livingston & Brown, 2017).

Advertising and television should do better jobs of showing mixed-race couples and casting mixed-race people as mixed-race. After all, they, too, are America.

America needs more Cheerios commercials, more realistic depictions of relationships, more acceptance of mixed-race relationships.

References

Davis, F.J. (1991). Who is black? One nation’s definition. Retrieved from http://www.pbs.org/wgbh/pages/frontline/shows/jefferson/mixed/onedrop.html

Livingston, G., & Brown, A. (2017, May 18). Intermarriage in the U.S. 50 years after Loving v. Virginia. Pew Research Center. Retrieved from http://www.pewsocialtrends.org/2017/05/18/intermarriage-in-the-u-s-50-years-after-loving-v-virginia/

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What social responsibility does YouTube owe to its advertisers?

Suppose you own a company.  In order to reach a large audience, you decide to allocate your marketing funds with YouTube’s media advertising.  Your marketing is going well until you find out that your display ads are showing up next to inappropriate hate videos on YouTube.  Now, imagine this becoming a public relations save campaign to repair the damage done by these YouTube hate videos. What just happened?

Recently, several companies have pulled out of YouTube advertising due to this very scenario. Marriott, Etihad Airways, and Deliveroo found that their advertising was being displayed alongside hate videos.  In addition, some companies have reported that their advertising has been viewed on YouTube next to terrorist videos.

YouTube has responded to the negative feedback by stating that they are actively trying to control the quality of the video content that is live on the site. They attempt to monitor the site and take down improper videos.   The company says that overall only a small amount of media gets displayed on hate videos.

Is YouTube taking enough action to control the videos displayed on its site?  Being that YouTube does make a profit on media advertising, do they have a social responsibility to their advertisers to protect the quality of their brands.  Currently, PepsiCo, Walmart and Verizon have decided to move away from YouTube due to the quality control of the hate videos posted.

What more can YouTube do to protect its advertisers from hate videos on its site.  Are advertisers expecting too much from YouTube.

References

Alba, D (2017, April 21).  The hidden laborers training AI to keep ads off hateful YouTube videos.  Retrieved from https://www.wired.com/2017/04/zerochaos-google-ads-quality-raters/.

Kottasova, I. (2017, June 7). Google loses more advertisers over hate videos.  Retrieved from http://money.cnn.com/2017/06/07/technology/google-youtube-hate-videos-isis/index.html.

Townsend, T (2017, March 29). Google is letting its advertisers who bolted see which videos their ads could run on.  Retrieved fromhttps://www.recode.net/2017/3/29/15106026/google-allowing-monitoring-preferred-content-advertising

 

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Stop the presses — Three ways integrating press coverage into communication strategy can help your brand

When discussing integrated marketing strategies, much of the focus is on those media channels maintained and controlled within the organization. Much research and study is rightly devoted to messaging such as advertising or efforts such as social media, website development, or organization-created content such as blogs.

Often overlooked is the importance of press coverage through newspapers, television and radio stations, or websites and blogs covering your organizations segment of the marketplace. While much of the buzz about earned media is focused on communicating directly to consumers via social media and other means, there are still good reasons to pay attention to reporters covering your business and seek out coverage.

Here are three reasons cultivating press coverage can help as a part of the overall communication strategy:

  1. Instant credibility: If the local newspaper, TV newscast or radio station highlights your organization, that communicates to your audience that your organization has value. This value increases engagement awareness for those new to your organization, but it also boosts credibility with your existing audience.
  2. Sharable content: In many smaller (and some not-so-small) organizations, it can be a constant challenge to generate quality content to share on social media, web sites, and blogs. An online newspaper article or TV news spot highlighting your organization or expertise in a business segment can be instantly re-purposed as sharable content from you and your brand advocates, giving you multiple communication uses for the coverage.
  3. Crisis communication: When your organization is faced with bad news that could impact your brand, the ability to quickly respond to the criticism could be the difference between a minor bump in the road or a crisis that threatens the entire organization. It is much easier to address negative press effectively if you have an established relationship with local journalists. These relationships won’t prevent every instance of bad press, but a reporter you helped out with a positive story is much more likely to ensure that you have a chance to share your message when the news is not so good.

Recently, Heelflip Media‘s small business podcast “The Local Storecast” featured business reporter Chloé Morrison of the online news website Nooga.com in Chattanooga, Tennessee. Ms. Morrison and TLS host William Glass discussed the importance of mass media coverage for local businesses and some tips for business owners looking for press coverage of their organizations.

Listen to Ms. Morrison’s perspective as a local reporter covering startups and small businesses in Episode 7 of “The Local Storecast”:

Don’t expect every press release you send out to result in a story, but the effort you take to cultivate mass media coverage of your brand and expertise ultimately helps you communicate your message more effectively.

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See What Happens When You UnMix Media!?

He said a few expletives, broke up with her and hung the phone up in her face. She thinks she actually heard a click on the cell phone! It had only been a week since they met and his message was not being received as intended. He had not considered his integrated marketing communication (IMC) strategy prior to his creative works and launching his message. Nor had he paid attention to any portion of number five of the “Personal Branding 101“, Forbes article.

The communication strategy was ineffective delivering his message and it began to break down at having consistency across mediums. There was consistency across execution, where the sound, feel and words from his voice produced the same story without fail. However, the words spoken did not match the sound they produced, his body language and facial expressions, the texts sent or telephonic conversations. The communication attempted to provide the words one may desire, but failed to support the fit across all media channels, an essential element identified by Kareh (2017). The user did not receive valuable material to generate content for effective blending of content across media, nothing good was being created.

The strategy failed to define its’ target audience, develop or identify the competitive edge by performing a SWOT analysis. This process would answer questions like what sets you apart? What threatens your opportunity? It would have avoided futile attempts at creativity due to inflexibility and conceding to superficial, in the moment connection and losing out on a powerful enduring relationship (Kareh, 2017). The process could  facilitate development of a message for various mediums, how to present them individually and keep to the core message. The message must be in sync with brand attributes and characteristics presented, which will contribute to the perceived value [1]of the brand.

The marketing communication strategy requires endurance, several moves and an IMC that outlines the basic message and emphasizes the competitive edge advantage. Checking your big idea is a key factor in developing a communication strategy, and is as simple as asking “yourself does this appeal to my audience and fit my strategy?” (Kareh, 2017). Consideration of the answer to this question will help alleviate cursing, hanging up cell phones and breaking up with someone you had not yet partnered with in the first place.

References

Quast, L. (2013). Personal branding 101. Leadership. Forbes.

Kareh, A. (2017). Seven steps to a better integrated marketing communications strategy. Community Voice. Business. Forbes. https://www.forbes.com/sites/forbesagencycouncil/2017/03/16/seven-steps-to-a-better-integrated-marketing-communications-strategy/#2ce92cc57841

Quast, L. (2013). How to conduct a personal SWOT analysis. Leadership. Forbes.

[1] Perceived value is the worth that a product or service has in the mind of the consumer. For the most part, consumers are unaware of the true cost of production for the products they buy; instead, they simply have an internal feeling for how much certain products are worth to them. Perceived Value – Investopedia

 

 

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Just Watch The Ad!

While eating lunch the other day with my two millennial children, the conversation turned to advertising.  My son complained about being forced to watch a six second ad every time he wanted to look at anything.

“So you don’t like advertisements?” I asked.

Both children responded with a resounding “NO!”

Yet, according to Unruly, “these 18 to 34 year old digital natives are 112% more likely to share the ads they like with friends and family online than any other demographic.”  However, 80% this age group mutes a brand’s ads and over half have thought about using apps to totally block any ads at all for a few reasons, including repetitive advertising and paranoia about an ad that shows up on all of their multiple devices.  

So if traditional advertising is being rejected, how do millennials know what products to buy?   

One answer? Reviews.  My daughter says any product she purchases has to have at least a thousand reviews and a 4 or 5 star rating. Which begs the question.  Don’t you spend more time watching reviews and researching products than you would watching a six second ad?

The difference, I’m told, is that is time spent doing something they want to do, when they want to do it, rather than being subjected to advertising about something they have no interest in at a time that is not convenient to them.  But the most interesting aspect of Millennial shoppers today is how willing they are to reach out and search and be influenced. https://www.youtube.com/watch?v=TtwpJhxFjbg

A  millennials wants individuality, separation, to know that the choices they are making are making a difference.  They don’t want to be pigeon-holed, or labeled.  They don’t like targeted ads because it “creeps them out”, making them feel like they are being watched and followed.  There is so much info out there and so many product choices that there can’t possibly be time to consider every option, so they have to ignore the ads and find other ways of deciding on products and how to purchase them.  This is usually not a linear process. Millennial shoppers like to use digital media and social media channels for decision making on products and brands.  Their most trusted sources for referrals on a specific product are significant others, friends and WOM (word of mouth)  These are all very influential in both their pre and post buying behaviors. How do they decide on buying options? The most commonly used means (in descending order of importance) include face to face, Whatsapp, phone, facebook, messenger, and sometimes e-mail, instagram, snapchat, twitter and text messaging.  The higher the price tag, the more an expert is sought out over friends and WOM, and it typically takes longer to make that purchase.

 

So back to lunch with my kids.  I’m thinking this all sounds like so much more time and energy that just watching a thirty-second and and deciding to buy a product or not. “Isn’t this making things much more complex for you Millennials?”  I ask.  

“No,” they respond, “it puts us in the driver’s seat.  We get to shape and control our buying choices, but not only that, we get to control the marketing!  And one other thing, Mom, we really don’t like to be called Millennials.”

 

 

 

 

Sources:

 

Mulloy, T., (2016). Millennials Are 112% More Likely To Share Video Ads. Unruly, December 05,

  1. Retrieved from:

https://www-warc-com.libproxy1.usc.edu/NewsAndOpinion/News/Millennials_love_and_

hate_video_ads/36742.

 

Hall, A., Towers, N., (2017). Understanding how Millennial shoppers decide what to buy:

Digitally connected unseen journeys. International Journal of Retail & Distribution.

Emerald Insight, Vol. 45, Is. 5, pp. 498-517. Retrieved from:

https://doi.org/10.1108/IJRDM-11-2016-0206.

 

 

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Oh Snap. That selfie is actually ‘influencer marketing’

Your favorite celebrity on Instagram isn’t just showing you her favorite pair of shades in that selfie on the beach – she is likely getting paid by the brand to endorse the product to millions of followers –this is the latest brand marketing trend known as influencer marketing (Linqia, 2017).

Celebrities and people with a large amount of followers on social channels are hired to “represent the brand”. This is a paid acquisition marketing channel in the integrated marketing mix. Brands are investing in this type of marketing to offer authentic content, to drive engagement with the brand, and drive traffic to their landing pages or website for conversion. When the celebrity shares the image or video, the brand achieves brand awareness, conversion into the sales funnel, sales, or an opportunity to remarket to people who view the content or landing page.

But is it authentic content? It certainly appears to be that way yet the FTC has guidelines around the disclosure of this type of marketing. Companies are required to promote this content fairly by labeling it as “sponsored content”. In the social channels, the endorsement is coming from a personal celebrity account so it is unclear whether or not that celebrity is getting paid or just wants to show their preference for the brand.

This type of marketing is squarely aimed at the millennial generation who value like-minded brands and social outreach (Spenner, 2014). Millennials are known for avoiding advertising in favor of authentic, inspirational, socially conscious brands that speak to them on their favorite social media channels. Over the social channels, it appears to be a win-win. Fans get the latest products from their favorite celebrities and brands can establish a more personal relationship with their customers and provide them with recommendations they seek from like-minded friends, companies, and celebrities they admire (Linqia, 2017). With ad blockers growing in popularity, and TV declining in value to millennials (Spenner, 2014), it’s the grey area between an official sponsorship and a subtle product mention in a photo on Instagram, twitter, snapchat, or facebook.

Brands that have tested influencer marketing are ready to invest more into this channel. Of 170 marketers surveyed by Linqia (2017), 86% of marketers used influencer marketing as a marketing channel, and 94% of them found it effective.

Brands are paying for endorsement to effective target the right audience who will likely pay attention and take action. Celebrities have a personal brand with a large audience who views them as a thought leader in a brands’ specific market (Agrawal, 2016).

It leaves me to wonder when influencer marketing will fade out, as the audience may become jaded to the fact that they are being led to a marketplace. When you see a post from your favorite people, are things really what they seem to be? Are you getting an authentic story or a paid advertisement (Whitfill, 2009). What are your thoughts on the upward trend of influencer marketing?

References:

Agrawal, A. (2016, Dec. 16). Why influencer marketing will explode in 2017. Forbes. Retrieved from: https://www.forbes.com/sites/ajagrawal/2016/12/27/why-influencer-marketing-will-explode-in-2017/#1e8a044a20a9

Mandy & Such (2017). [Report] The state of influencer marketing 2017. Linqia. Retrieved from: http://www.linqia.com/insights/state-of-influencer-marketing-2017/

Spenner, P. (2014, April 16). Inside the Millennial Mind: The Do’s & Don’ts of Marketing to this Powerful Generation. Forbes. Retrieved from: https://www.forbes.com/sites/patrickspenner/2014/04/16/inside-the-millennial-mind-the-dos-donts-of-marketing-to-this-powerful-generation-3/2/#16d08e93523f

Whitfill, A. (2009). “Burts Bees, Tom’s of Maine, Naked Juice. Your favorite brands — take a look again. They aren’t what they seem.” Alternet.org. (Mar 17).

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Green Gone Wild – A change in brand perception?

In 2008 Business Pundit (BP) listed one of the most controversial companies in their 25 Big Companies That Are Going Green article. Who was it you ask? (Insert drum roll here) Goldman Sachs!

According to BP, in 2005 Goldman Sachs got on the green bandwagon by investing in renewable energy including solar, ethanol, and wind. Consequently they made another financial killing! FYI, they also ranked #102 Newsweek’s 2016 list of Top Green Companies in the U.S.

Their interest in going green was purely financial (the other green). After all, when we think of Goldman Sachs as a brand,  some folks would put it on the list of “All Things Evil in the World”. Therefore, when it comes to company branding, perception is everything (Arslanagic-Kalajdzic & Zabkar, 2017). Nowadays, essentially every major company has adopted a CSR policy as part of their company branding.

However for some brands, getting a green thumb seems a bit of a mix match. Along with Goldman Sachs, other brands associated with often harmful products or unfriendly business practices include: Clorox (Clorox Green), ExxonMobil, and Walmart.

My feelings are mixed when it comes to companies expanding their brand by incorporating better environmental practices. Don’t get me wrong, I believe taking care of our environment is everyone’s responsibility – it’s already been established that corporations are people too. However, does the increase in profitability jade the level of perceived sincerity of corporate concern for Mother Earth?

What do you think, is it cause for applause regardless of the motive?

Btw, Happy 2017 World Environment Day Everyone!

References

Arslanagic-Kalajdzic, M., & Zabkar, V. (2017). Hold me responsible. Corporate Communications: An International Journal, 22(2), 209-219. doi:10.1108/ccij-01-2016-0012

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Artificial Intelligence in Marketing: Friend or Foe?

For many students in USC’s Master of Communication Management program, our first foray into marketing research begun with SPSS.  Like many of my peers, I wasn’t exactly certain that I would be able to manage a statistics course since I’m a communication major and math has never been my strong suit.  However, as the CMGT 540 Research Methods course progressed, it became apparent that I didn’t need to know how to do statistics at all, because the SPSS algorithm basically did all the work for me.  I just needed to know how to use the information and apply it to any given situation.

Using artificial intelligence is analogous to this experience, because computer algorithms are able to take big data and simplify it for any given need.  Interestingly, the definition of artificial intelligence is not as straightforward as this, because machine learning is so new and industry’s are still determining it’s utility (Baker, 2017).  Nevertheless, critics argue that machine learning and artificial intelligence will take over data driven jobs of today and replace them with these algorithms leaving many out of work, ranging from current computer programmers to market research and psychographic analysts.  However, similar to our experiences with SPSS, it can be argued that AI leaves more time for marketers and communication professionals to focus on innovative new endeavors rather than needlessly spending time crunching numbers to find underlying meaning.  Regardless of whether we are critics or supporters, AI and machine learning across all industries is advancing exponentially.

Dillon Baker argues that any profession requiring data driven decisions will ultimately involve AI and machine learning in the future, especially those involving personalization (Baker, 2017).  Do you think that AI and machine learning leave us well positioned for the future as communication management professionals, or will it only make our jobs more difficult?

I tend to agree with contemporary wisdom that the United States still leads the world in two major categories: management and innovation positions.  It stands to reason that the majority of data driven jobs will be overtaken by AI and machine learning in the future, but management and innovation are two key factors that machines cannot do better than a human.  Therefore, for me, communication management and soft skills will be increasingly prioritized by organizations as AI and machine learning continue to evolve.

What are the benefits and limitations that you foresee with AI and machine learning in marketing?

Reference

Baker, D. (2017, March 14). Marketing’s artificial intelligence revolution is here. Contently. Retrieved from https://contently.com/strategist/2017/03/14/artificial-intelligence-marketing-revolution/

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