iTunes Festival: Apple’s Superfecta!

One of the best things happened this week – the first US iTunes Festival took place at SXSW in Austin, Texas! While I couldn’t be there and while it isn’t as great as the original, London-based iTunes which offers 30 days of free concerts, the five days of concerts kept me awake and entertained while I did my homework. As you might guess, I love the iTunes Festival. I watched every concert in September. I watched the recordings again throughout the month of October. I was able to listen to some of my favorite artists. I was exposed to new acts and to different types of music. I even bought some new releases that I first heard about through the iTunes Festival.

Apple is probably glad that I did. Because while iTunes provides these free concerts – free to lucky ticket winners, streamed live world-wide for free, and recorded and available to watch for free for a month after the concerts – that’s what the Festival is really about for Apple, for iTunes, and for the artists. It’s about selling music. There’s a link right from the concert to buy albums or singles. Apple also produces EPs of each concert for sale. They know what the audience wants and they know how to make it easy for the audience.

However, I noticed something new this week that I don’t remember from the fall. It could have happened then and I didn’t notice as I’m usually doing homework so not watching to the concerts as much as listening to them. Or it could be that I’m just more attuned to this because of Beth’s earlier post on the Oscar ‘selfie’ and Samsung’s product placement. But what I noticed is that both the artists and the audience are using their Apple devices – iPhones and iPads – to take photos and videos throughout the concerts. At times, the cameramen quite noticeably focus on shots of how the concert looks through the screen of an iPhone. The lead singer of Soundgarden spends almost a minute filming the audience while talking to them and, although he never mentions it, his iPhone gets a starring role in the broadcast.
Screen Shot 2014-03-17 at 1.08.31 AM
It’s smart marketing by Apple. They stay consistent with their creative, rebellious, different image by offering concerts by leading artists, including some whose lyrics are a bit controversial. These free concerts are a great way to gain goodwill with their target audience. At the same time, they are able to directly sell one of their most popular products, iTunes music, and discreetly promote others, iPhones and iPads. I had to look up the right word but I think Apple should get credit for achieving a Superfecta!

FYI: A Superfecta is a horse-racing bet where there bettor correctly identifies the first 4 horses to finish a race and the order in which they finish.

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Branding Strategy in a New Cultural Remix

March is not only the time to celebrate Women History Month, but also marks a major demographic milestone in California — Latinos are now the largest single racial group in the state, making up 39% of the state’s population (Lopez, 2014). Following New Mexico, California becomes the second state where Latinos comprise the largest percentage of any group.
hispanic populations
 
According to the U.S. Census, nearly one in three U.S. residents will be Hispanic by 2060. Hispanic population is expected to jump from the current 53 million to nearly 129 million (Shell, 2014). That population is also experiencing a rapid increase in spending power. This growth is largely driven by the family values and strong family ties of Hispanics – they are more likely to form households and have children, who contribute to household incomes, earlier than average (MacDonald, 2006).
 
Undoubtedly, with an expanding presence across the country and increasing spending power, Hispanics is reshaping the cultural landscape and redefining the American mainstream. Particularly in advertising, many leading brands are increasing their investment in the Hispanic market. According to Hall and Partners (2014), advertising spend on the Hispanic market is worth more than $5 billion, growing rapidly than that in other markets. “Historically brands were significantly under spending against Hispanics. There is now a great deal of catch-up going on” (p. 16).
 
For example, global brands such as Disney and Walmart are shifting their focus and making Hispanics core to their overall branding and advertising strategies. Late comers included international toy manufacturer Mattel, which launched its first Spanish-language multi-brand marketing campaign last November in three consumer markets in the U.S. (www.mattel.com). According to Mattel, this 100% Hispanic-oriented effort included TV and radio advertising on Hispanic media outlets, a retail partnership with Walmart stores, a bilingual website, geo-targeted coupons and printed advertising inserts in the participating markets.
Toy-feliz1
 
In order for brands to successfully create the connection with customers, they need to understand the social context of brands and the cultural conditions that exist around individuals (Hall and Partners, 2014). “Latin America is a hybrid of European, indigenous and African influences to different degrees across different countries” (p. 12).  As such, Hispanics have the natural tendency to blend new cultural trends with their Latin American roots to create a new cultural remix (Hall and Partners, 2014).
 
The California utility that I work for is in the process of developing its new brand. Through our company’s 162-year history, a constant has been the continuing commitment and dedication to serve diverse customers and the millions of Californians who live in our service area. Understanding Californians are now at the forefront of a new cultural remix, it is necessarily for us to rethink the way we engage with our customers. As suggested by Llopis (2013), capturing the Hispanic market requires more than a total market strategy. As a result, qualitative customer research is in the works to offer more insights on how we can embrace this significant cultural remix in our new branding strategy.
 
References
 
Hall & Partners. (2014). Now Hispanic – Local Matter.
 
Llopis, G. (2013, May 13). Capturing the Hispanic Market Will Require More Than A Total Market Strategy. Forbes.Retrieved from http://www.forbes.com/sites/glennllopis/2013/05/13/capturing-the-hispanic-market-will-require-more-than-a-total-market-strategy/
 
Lopez, M. (2014, January 24). In 2014, Latinos will surpass whites as largest racial/ethnic group in California. Pew Research Center. Retrieved from http://www.pewresearch.org/fact-tank/2014/01/24/in-2014-latinos-will-surpass-whites-as-largest-racialethnic-group-in-california/
 
MacDonald, H. (2006). Hispanic Family Values? The City Journal. Retrieved from http://www.city-journal.org/html/16_4_hispanic_family_values.html
 
Shell, E. (2014, January 4). As Hispanic population explodes in U.S., so too will their need for long-term care [blog post]. PBS Newshour. Retrieved from http://www.pbs.org/newshour/rundown/hispanics-becoming-a-larger-part-of-the-older-population-but-have-less-access-to-nursing-homes/
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Quicken Loans Masters the Shake ‘n’ Bake Move of this Year’s March Madness Tourney

While you may not have a shot at the billion dollar bracket, Quicken Loans is getting a steal 

You have probably have heard a little something about March Madness. With Selection Sunday in full swing, the countdown to the tipoff is officially here. If you aren’t hustling to fill out your NCAA bracket, perhaps a little incentive from our friends at Quicken Loans, with the help of a man named Warren Buffet, can entice you to take a stab at some picks this year. They announced a contest earlier this year that will award anyone submitting a perfect bracket for this year’s NCAA March Madness tournament $1 billion dollars. That’s right, ONE BILLION dollars.

BillionBracket

So what’s the catch? Well, there technically isn’t one. Unless of course you consider that the odds of anyone achieving a perfect bracket are one in 9,000,000,000,000,000,000 (bet you didn’t know what nine quintillion looked like!) To be fair, the top twenty scoring brackets, imperfect as they may be, will earn participants $100k each. And entry is free. This seems quite generous, considering official sponsors of the event, like Capitol One, are boasting at $1,500 giveaway to a lucky fan via a Twitter contest (#NotSoLuckyAfterall).

Let’s do some math here. Odds are overwhelmingly in favor of Quicken (aka Warren Buffet) keeping their (his) $1B, but they’ve basically committed a total $2 million for the “runners up” prizes. Seems like a small cost for the flurry of media attention that this contest has raised, and they tournament hasn’t even started yet. But it seems like an even smaller cost considering that a 30-second commercial spot in the championship game is going for $1.5 million.

Call me crazy, but there have got to be some marketers out there just kicking themselves! Quicken/Buffet have a pretty foolproof solution, and they’ve already reaped way more ink and airtime than any 30-second spot or logo placement can compete with. Not only is there a huge awareness component to this tactic, but people have to give personal data to Quicken, including email addresses and information about upcoming home purchases and current interest rates. This is valuable information for Quicken’s marketing team.

I’m most curious how some of the top-tier sponsors of the NCAA are feeling about all this. AT&T, Coca-Cola and Capitol One are all “official” NCAA sponsors, and March Madness is a major part of that sponsorship package. I can’t help but wonder how they feel about Quicken’s swift move, a shake ’n’ bake, in basketball terms for sure. It’s pretty genius, but is it “fair” to these sponsors who have made a major investment in the NCAA? While their contracts likely protect them from other brands encroaching on marketing activity at the physical events, should there be any protection from high-profile campaigns that simply overshadow their own efforts?  Or is that just the name of the game?

– Lorena Crowley

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Lego: Back to the Bricks

I can remember going to my friend Fred’s house as a child and spending countless hours Lego Logo Magnet 853148 (2010) New! Sealed!organizing, assembling, reorganizing and re-assembling our Legos.  We would take breaks and watch TV, play on Fred’s Nintendo, or occasionally dip into the G.I. Joe or the Matchbox cars, but we spent the majority of our time in Fred’s basement with our immense Lego collections.  I remember that Lego had some trouble in the early part of the 2000’s, but I was graduating from college at the time and I didn’t pay much attention to it.  By the time that I had kids and was looking to help them build a Lego empire of their own, the brand was exploding and the toys were everywhere.  Lego was a popular toy when I was a child, but no more popular than Matchbox cars or Starcom figures and fighters.  I found myself wondering what changed to make Lego a major global brand with the top grossing movie blockbuster two weeks in a row at the theaters.

A recent article from The Economist highlights the journey of Lego from a standard toy from a struggling toy company to the second largest global toy brand, overtaking Hasbro in 2012 and trailing only Mattel in the finicky global  toy market.  The article gives a great rundown of the history and origin of the company, and gives credit to current CEO Vig Knudstorp and his “Back to the bricks” approach for turning the company around.  It also points to the divesting of the Lego brand into clothing and apparel in the late 1990’s and early 2000’s as a desperate attempt to gain value, and a failed effort to re-enforce the brand recognition among consumers.

The article, however, fails to highlight the brilliance of Lego to engage effectively the integrated approach to marketing that so many brands are failing to fully implement.  I was at Target a few weeks ago looking for some household items when I saw a Wii video game that featured the Marvel action heroes on the cover.  They weren’t just Marvel 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OyvB0Yqh3OrFYn0nWlzE577iRDbkfyyB+FOPZPMt4OVyWraNLbgnLAE8tTVAC8gdOqKQGtJU3aXgKpcHdn41Y92TPwRMH3nWlS5hWzERqPpTzj7T3b9q+hMWv4Y1liGJ94j/tqEYJS1xQBNtjHnbJ0H/bIHp6UZ3hPh+fMobOM/PmEoLwoncmvU2Gx5V6p3K6UcAGU+IEEaEH60y8KxOVgazns1j3GI/eGReaGnm7HRvXNp6E074V4MdDWbr9OWJfTyb7CPdvcFnspiVALJAbzUnSfRv/2oh2ZuC9Z7xCBAhln4Y/W9T4C2L+Ge0f4lK/MafWswsYxrYdMxXUhgDEjoRzEitDQv72IbkCQFpICaO03akmbWHMLs1zYt5L0Hnz+9R7wDepmKssj51FawTMfGCq+ek/29fXatmMtaMJRzr55Vd7wAzsSEB1gSfQDmfuo4O4uBQrCI8OvXn5k0I4l3eiyBI8Knp5daV/s9wXk7lyCCYE6czEbGenOaHqJC5uDgK8DadnlOdjjzqLtsGCk5TzEDQivnZZ+9ZXvFiXPhkSD+pG9BeIY3DrZF8NkujR7Z1Kny01GmnlV3sxxqzetJmCq6vmDBRKgnx5CZKEjyrGdAGWQOeqdZ+bKP47h5a/cVVe2VUQ4lQfRtmnUwJiNY0lOx3FcVg74JZrgJiGbnGxpq4vxnD2xmtqFZZOfMzMZ3l3OYjmBlUA+W6McYXfv7inKDCIdS0ncjz6dJq0cYJo5CM2PvM1VWT7Jtt9osfiLYNnDju+q8o9TUlvg2Ounx2ChJjNeYLr5BoJ9pod2c7R4jCwMg7t3kiYJWdQpIgzrr6860PDX7eLcXSpNwMCoZjA1kHLMA/iKvqIBG0EA159FbTa2RpIaQPoFG3Z5beCNrR7gOYsR/EDJ9NJHpSRe4U6tMET+J3rVe8DAlpDEQSup00mIPKOXKlHiFjxHmAYBEGfPQihxuew44XB+8nfkpeXDldTVy0vhmNjPz0NX/ALLOs/OfyNWbeDIGoGo/XKtKKWygStFKxwmwqMp30A9Jn86YsXb7pw0Spj6RQXhiqCJj9e1H8WxKACG6TP0IrTbIHUsSeJwJP6Jd41jSt0XbUifC08wY0PWN/YVF2j7XPbQpZtjPEF2OaDzITb5n2NE7vBSYdzlAOgOsn76E4nsdcvMS1wAE65AT9Wj7qrqHx7K6prsqOpi+Xj+6yvHO73DduOzsxlixkn9RTL2Z4mcJeVysGJGYbhgRI6gg71omD7FYVLTW2tg51hmOr69G/h9opE41hLuDBwtwZ7bf6dzXVQZHkGGk+1Yb98dOC9Q3Uwyh0bG4PI4x6Lvj3HTevi+gCsPKeUc/LSpOz2Hvi8MRbUkiSR/NO409fmB6UO4Vw5nO1aXwOxltBRoefnUMY+Z+8JbUTMhZsb5V9Ec4ayXEDrz3B3B6GqXFrjWhKrJ/mOoH5USwNiNeZ3qxiAseKCDy3mnJ2hrSbr1WOyTPmsrxr3Wuqx8cMCem877AVXxXF7zXPCwB2mZ0128tdz8hV7tFfD3GVdFBMRKj/wBu9CrHD2SWVZ8tD/xWDuDxclHyC22RENsYRJB4QHcseZLb9fSqj2DeuLatwNdTudOnpUttXK5QUVyObFY9Ov05b0c7H8GdGZnjbQgzMn/H1qsEJadxHt5e6FI7aOV1Y7PW1MhTr1JNFLOFywRpG3lRbuK4a3TZYQle8tVbAhX6naTEkHr7mvncLHebHZvPSPqDXbr5fOq95xEEg+UTqOfkaIyWhRVtt8Ko1qvV8e8oOx+dersIuVhAvlfEDqCCPUaj7q0zvAWzDZgGHowmspW0TvWjcJuThsOf/t5P/wAbFR9AKJ2g3dHaz9MactA7HX9x6Gs17fYI28ZeVSV8ZYR0eG/Gnvsfd/eEeX4ilz9ra5cVmAnNbU+sSPwpfs3DCPVGm/OkjDYzE2zKsD6j/iiWH46xM3EObqCYP30HtcS1hkYetd2uJWjz+laJJVA0FF8Utm9AcTGwI/EGoOKcCELcsyBsygnwkahgdx+cVWuYoAeFh6T+FFuG8SDJBMfdUZsOBXFuCEt8W4bduHO6j2EE+Z8zQmxgETN3oYHTKRpI5j7q0tGHOCKq47haXBsuhB1B5GfOjAx1QwhN75rrNH55FKWHS2UmSegefn0NVLN9mcFpJGw9CNhGlOZGHSyUfDtnAguDmDHaZmdd41FDcFwlWMIwk7gyoUdZ/L8hUsiDAXHjzVX62WS2HA8gAB9v7q7xO+cSto2EAyLlIJEDTXfSI61LwjtC+HhQQ3UnfzAPL67VPxrsvfsBJhlb+JJaT5kgGaHtwIhhrI+tGbNHsybB6dENkbsAdFoWA4irlLqnQmDMgidDoPUa0SvWbDO3eK2sS7MQg8gcwJPLaZpZ4eT3RVRsNOVCOJcQD3R3zAuOQ3AH/PP8KyJm7/ymgtRkbnEAc+iJ498l24qM2UHwyZ0IB+kxUnCL4usym9lZRMeXXX4vQGhmDOZiTPUyZO45nc60ZwmHB/hg8nygnXl0I9aaYWlopDnikidtfyq9+66uykzGxE60V4ZxJjq4YqNCRy/MzG1RtgQdTqf0PwqWzgY0BI5xyorpa4SwaDyj+LxKPaDBtdx7b6fP5Ur8V7c2sH+7JD3WEhPEIGokmNfSeXKi9/DTGpUEagDc+341m/bJMJiGQhmzWyQCsSy9CTtqJGh3PWr6SIzyCxYHKpPI2Nvurd/t7i2uBkaRmB7tVEMP5YAmD6k+daHjuJ4S6gS9DZoOQjMVPn0YeVZ7h+BvZtXHOW33agsisHvANsW18C++3Kg2H4gQSGaNdCdJB1H5e1as+nhe3AoDyS+ndIJOuVr2F7NoADZbwHYb/I0awWBgaiszPGLn2dFDHKDoAdNdffnRHgPHryxDEjodRWXbIRttaz9NJKCSVpRaBQPi94lTB1OnoK9wW+7OxZpUjmec1fxeBnVd6x9f3upiuPgHIQWMbFJTkiPhBMRHmKuHhxTQ779aZ04Qsgn5edRYy2M58gKzpIHxxbpObwtD+sDsBLVzBnTTyiJ+lN/D8EtlAI13YjmfQVXNxbYgasd/ypf41x4qcqmtLSxCJgL+fLyWRrNc0eyYcZxa0mhn7qE3e09mdJ+hpMxvFWb4mJHnQPFYojUGR91MEh2AFhP7UkvwLShxu050NdqQ/wALKfQg1lB44V2Ar1rtBcLEz0ofcG7TkXa8zW+NoP2WoXsG0716k7C9smCw0E9SCT8wRNfKnunJ8dswVmx9FnmCzXLi20GZidAK1FOC3LGGso4hwzEjmAxnUcqLJghZEWUW0vRFC/OBqfM18bMxEyToPwpebXNkbtATEcRBtWOyaEXPb8RVH9reGOe1cjTJE+YJP4018GwC2xIMn6D0qDt1hO+wbnSbfj16AGfoajQuDbHmpldbgsMv3WkEqPY/4qe+yldbZnrCn8ZqC+fpVjDvK1r0qKlftWyoJEH0NT8LbcUwcL7OO65rhFpDqC25/tXc+pgedFsLw7A2js9w9WaB8liPmaVk1MbfDyfREAJylNVuq3huHXryq0MZfTRwjTtEin7CcAweKBVbYtvHhcFjB85JkUm8S4MU2zSDAALGekCamOVrxYU2q3DeIFrmWCGPL9ctKt4m9mYImoncD4z+Q5VDfwow+a3M3T/qNM5Ofdg9f5j102GvX+kmb+Nhp/Sv5mgyyF52NVmtHJRp+L5VFvMGjfXn5elV7nEhAPhoANaOdmrdk3JvhWVROVp8R/IdKLiJmOi7HKZeH2WyDOCrETkiHCzBMEfd1FKHaHhqWMR3qMGS4ZYMplXGsZtIDidBGx8qe8TiUDLiGVNFyAQ2moIynNAAEzApd7UdobWItDKpdlbw5bjQs/xRENIkULe8Yc3lX07vxA7oPt6/TlB+AE9495gBJNwqpJAgEhZJJ1Om53FGUxtxoAI/XWh/C+HG4Qo+IiPcDn12nWi2CwqgSDM8/Ll6UVpoWUTUvY4hrOAKRHDu207iD69asICYkmdqTu2PaO5hMqWFXNEszCYnYATv5mqXAv2nMGAxNtY/mQQfkTFH/p3ubYSraPC1K3bMQQT8jX5/7W4C5g8W9lpgaqT/ABW21B/XMGv0LwTG28QguWbisOYG49RypP8A2zdlTfwn2pBN3Dgk/wBVo/F/t+L0zUTRPdE8tOL/AHQJ2g8jISVj+1eOAAKtaK21t3IVT3pAuJmc5dSe6dYkgFDFS8GCXkFqzbuPiBejMsw9soAdMxAAufC/hldWiuexXCMPfX7TcuW8Re8Iy3/Ai5QB+8ChjeIXadG0nrTqe3ljCN/9QLxAI7iwiBATEEuPCkH3IOxo41t+EcjmrH8/rSnuHA7v0+cITwa2vit35VQzBoIlSGIMHUaH12p/wfZ/DG0Ft6OAPGSTJ8+WtZDZ4mb9xiBCs5Ztf5mLZZ6a08cPxrIQDppsNN/Tah9yJmkkY4Wg9xwGuop74Rwtk+ONNo1oXx/txhrBZQ2dlEtGy9AT1PIe9K3bHtNdw+DbJcMuwVZ3g6nXloIPkTWR43jMKFHi8Wdyf+o5iZ8twB5mgwwsjZTUjPuEniytH4r+0q8XgMLYjYDXXUa70Eu9vMSSVLkN13B+cjX0O/KlbF2Tcu6EPmfcaSSMxHlvHsaqLiVLciYiD0jl5/iKtsBVDJ0Wh8P/AGhScl5QGOmcaa8pWYg+X/FXEcXYsc0GdjWetd11piwDF1AOpocsDQd6xe0Yyad0RO9xBetDnxsnyqpjkKa7j7vWqmHvFmCqJJIAHMkmBFc1lcJSLTtqxlWMQYnyNQ4W9ua07s12ACjvcaA5Ootgyo/uI+I+W3rQLtn2atYY95YQhWOo1MeQoYnYXbQtB+lkji3uHz1Sv34r1V8RfcGEYoANRtr+o+VeotIAisL9KYW1buJnJUjrOlLeOvp3pFuANhr9felG12szAWrds5NlX4mY9Wj4j5DQVBcwuIttnkW1527rT9PiT9aVgvjG0NqivUNjo2StO4XfBUgGapdrcQWt/ZQCDetkodszKQQvzyz/AHClizxi4mHfuMrXnIVIOZULGM7GPhX4j6Ufw3D7F/h6/Z7j3blkrdV2cuzP3avzYhe8tuDlEAZxoCKNpYXkF/FcKktNIWL3nadB6g6fgaaOB4QWUF6+JuHVEMEKORbTVvLl67MXHuyiG6uMQg2bhDsOjEZtuasdfc0pcd4gRmbckwvqaalnMlNZ15XMaOSu+KcdZnyiXc8p0E82NUm4iFMNLtzg5UHkI8TfOqQuiykmS78wJPmfwqbguCbF3AludBmYkGFUbn/FWihYBZ4UvcRhO3ZTHOWzABbY3InXyBJNX+PdrAq5URM6yEaNUY6aeYX5SvnQfE3jZUWlGQAeGd8vNz77dT5CgNm33r7woEknku5PmTS5ouLhgKKtSYUAA3bmqg6f1v8AlzNed2uDMdTNQY/iKmFUFUGigqf1JorwPtC1i0FVEZWMtmEzy29BTLQYm7iMqSbwEMQfoVxi7DnIybqZyzGb35f5po43hrTW1xCLkB0ZbYA13BA0Akfd50CyK2tsuOswPuq4nY9tpmHTSyZbX6otw/iJu2Ve4AuXMuXkCsABvcjz/CpkLmWHibUiAJ6V9wOEKt4dJ32IOvQ0xcLwgzEnX1qhG47irRNdA4tx5KPg/CiAzSZykemYEH6E0f4dwkADSBXaQF0qz/4kImi+pScmDQS32k7NWnvF7q5xlWAZjmCdN9qSuN9hUYFsKcjfyMZU+hOqn5j0rRO1eOb7LcuW/jUaSJjUa+cSay7g/bh1fJigCv8A6iiCP7lGhHp8jWxCd0YP0WS4TNkJafoh/Znj1/A34lkKmGU8uoI5jy9x1rdeD8dGJSVgGBImRB5jqp6+1Z/2h7O28bbFy2VF0CUcbONwrHmDyPL50v8AYzjz4a73N0lIYgFv+m+xDf0Nsw5aMNtQ6mDeLHK09PMzUNo8j5+i0vEfs54ZdZmbDKC2+RnRT/2qwWfak3tL+x67b/eYO4blsb2nyi4B/SwgP6EA+prVeDcUt3Q2WQ6EB0O6kj6jfUbxSHxT9oN7ElreDQ20HxXXgMBtsdLfvJ8gaU00cz3UM1zfH1/hDk8Bo4KV+CYQB8sEKnxAggyN5B1BJ0g6jblR+zeJJY7k1StZEt92hkky7/zHoJ1ga771NZbYTBOijqa1NTKI2EpjSwF5Q/t/aZ8GLo1W3dAPoVyz84/3VmAkgnnI/Gv0PxrBW0wJs3PhyQ/mSJaPfb0FYPwzDfvDMwCYnnpGvnFZcUltorP1WqaZXkdOPb4F9wgdiO71K+KOZ15DnR2+c1qzhgid46/9QqioILEsxIAMAxrJPyMnDuzy33S1bAOZ1ISFBlVfTOSCq5SxIkAwN4FNXF+zBtIVxL4W3bjU3LyBeRGgBYnY6Ka5xuqCypZnTOaWNJAPtn3+e6zzD8KBCEuGB1BgiVZfodj7UY7OqUyjnsT011ivn2i24m2ZQSFIVlVgDEpmVSV0jUDY1NhLonNEhTJ6T0qHkltFKzSyOaWvUfEyMzRtJ+U05fsz7LYdVXGFu8uSQqsIW2QSNOreZ+lImKenn9nGNi1dQ7Zg0HzUA+nw0vqS4RGlodlAd4GnqtEuYtNjofpVa8OkR5UJa9yH+0/hUbXyNjlPQ1kseV6oR1wvl/htpmJa2hJ3JRST9K9XJ4nG6ya+Ux3hVe5b/wCQs9wHGrzjJg7a2EOmZZNxh/VcPi9hA8q7s9nMTcF+87OLVkNGVZu3SiktkLSFGaRIB2NHeyvDxZCq8EH4H5NOwJ5H7/Wnbh2NtugDHK0SVaVII3iY26ijCRoPgVAy2pd/ZziMLcs3TZzG3bIzXXzwxa2rPJuEnwmQeUAHSakwnHsDw/8A8vhbbW+/LXE0bLcaAPDmOYKYAUwFb+Emhv7Q+N37S2lwdsXVzkMAhugMEUoSg+PxMxGaVzWxIMUvHBph/wDzmOY3MWfFDNmIaN3MwWHJR4V21iabaWuF+fRBIPGMLQcZxmzdwKCy+bLAPI6LppWZcTE3VHST+FR9jeIM111YEB8xX55o+h+dWeKpF5fMEfUfnSAjMcharMILbC8iSBpPypk7LYg2WdNEByoX5lj4mHoiwPV6WE7PW3xS4jvRlUoe7CklioG7aASw5TsZimAcOe4+ZvAsnKg1OpkknaSTJ3+lGlmBjDAeiFsO8k+aq8ZxxvXIWTJ5mST+Xl5mrd7BmxFkgSQGYzzIkD2+/wBK9we5h7OKOdDe1hdfhPLQbnfXl7a9Y6+r3nZSSpbwz02A86jTi3+gCl+Aqt+zpsDQ7GnLbynQwT6cx+vOjeMvpaWX1bkv4n8v0U/HYprrRuzn6c6NJIHmhwFLGlosp44I2fBkNzI+41BhMGRICg67zU1mLVhbfOJI+79edQpioNUgjtl+dozdQ6N2Ew4VFVQDB9Y3qC1iGGlDsNmZoAmaYsNwwAeMuIEkqF/+WpHtUSvZHQcVaKRxcXVaWO0PGLlpkgkKdoPMbz9KJcDx5vBmywJAMbSZ+W31qj214eMiXFbOFJBUqARMQdBBEiPcVL2G4iAbll/hurp5OsldfPUe4o0bmvZbUGYEOKY+4W4jW22ZSPnWH8c4YUuuhEFSQfKK3WxagxS7214HbLriI8LeC4RyJBUE+RBieRA860Oz5hZid149/wCVnawmMd63pz7LP+xHaU4ZxZvH9yx0J/6ZPP8AtPPpv1pw7c9m++Q4q0P3iD94B/Gg5/3KPmPQVnXGuFPaYh1MT4W5N77AnpvWjfsp7QG4v2a4Ze2PCT/Em0eZXQehHnTz20hbxieP6oPwvit17DKjstxEykqYNyyI0neVgCRrlPlXHBOD4t4W3Yu92zFrfhYLymJ0jzop2g4H9jxea2Itv4k6D+ZPQT8iK0DsfxjNZNkmTbAyHrbO3uplflSEsncu3tW25/ewAgXm/VKGO7J4q0gfILh5qhkr6gfF7Vx2PwpfEF7oI7oSQRHi/hEctZPtWno/M0rdpMSlpnuA+K4Bm/7RA+n31mSzPlG5yXl1/cQubQGOfnogfaziOYZZrPMRhiBnA6mPL9CaYMfdLkmoMWuhHQRV4iWjK8U7UF0hd8pLmLxFu7aa27ATz6EaioLdzh9kg27HeMP4r794P+1EW2v+8NVji3D1PiA150E+z67U004WppS3adhIB6YRjHcdu4lgWMADKNAMqjYKqgKo12Aq1ZuQgXlQi1hysMSMo6URNwVDkOZoJwo8S1Ov7OsL3i3dYIjTSefWke4Jo/2X4h3QMyJOj8h5HoPOg6hpMRoJ3s1v47TxSe72DvA6QR5yK7+xXWHigj11H0qna4vdibbeIbqdQfTp7VNh+1yTF+2Qeq/lvWUxjXcmivUHeOAvHg9zkyx619opb4rhGEi6g9TH0NepjuAh96/y+yReDX7iSLd2yUbdLsxr5ECD6Giltbm5fCrHMtMekk1nGB42U+NSyzBPP3q3ieI2DDJcBnkdCPY1Emldu/hLtlaQmjtVjbttM9m8juF17uIyzqPCNSN/+aQbJuYpw1wkjz5/4oj/AOMqoOs+Q60OwPEwmgQyToBsJOgE703p43MZVJbUOJFNKZrGIt4co7kABgB1MkCAKMY3A27jBnOisYUc+WvQUg43B3buZsrlhtImBy20ApxfEFLrq2x8Q9wDp5UGeLhwOcqdMCwEFWMbeAZGUeFYBA5AGQR8zUfE+OysJKjmeZ8qGYnFltF586oOCbyINYMn2FDZGOqOSrrcXSzKkSxXUgwVkjw7HlOY+g618wvHzuojz/5oY/Zu8SXuQgJmXIQf+41awfDbEEnEK8bi34t/PbkefI0xTNtA37KoJBtR4nGNcbSWY8qLYDCDDKb97W5Eqv3T0Wqn29bfhsWwv9TeJvYbD61zavs5liST1qwhJwcD7qrpOvVT3+0avrLz/EpG3odiP1FXrDzBBmdiNjSdjsO9tyWWATII+Hy9KnwXFHQ+H5bgn0/EU3QAwgXfK03DYh7SBlKKpAzOQzHXkAPlFW7nCL+Igm5cVQPE5XulUeSk5mY9SYH0pb7N8UXF23txkuLlbQ6AiWUg+qbH6089nuLnFYMm862tcuYESWWZEaa6AiNddNprF7r8V27kH7dFqd5UTS1Bu0GHurlBXOvMxGYeY5UPwmByGdtRA5wdRrT5xoW1QFjAC6Tp0jTlpSOMTmceZ8I8tY/CjQjbYCE924AlNOAxEqJ5H/P4mproFxTbYSrCCPI0B4bi9Osn3FMWEAMRVzbXWEPaCKKzrtvw+6imyZCmCrDa8o3B00O2nOPMUrdn7zWb6Xbe6NPqOY9CJHvX6BxnBLeJsm1dGh2PNT1FZVj+yN3C3iH1U/Cw2Pv+Feig1LZ4vF+YfdZcOm7mTY0eErSeOYFcXg8yanKLls85iY9wSKRuz+O7t0efhOvmjaN8tG9qfuxAYYUKf4WYD00b/wCVIPHML3GKuoPhDGP7WEgfJopSZl4K1uzyBuiKf+K4gqFjzn6RSV2gQ3VOuvKinE8cfslp5kmAfkf/AOaANxCR1rFaHtJ915ztaRrZTGUEsXtddxuDyNcX7o1k1exGES42hAJ66fWl/i2Bu2nKRJ00kaztB2NNMIcsWOIOPK7u4lR51Ru3gTsKLWuzh/6tzXog/E7/ACqLF8JsroC89ZH5VcPaTQTIdEw85Qs3KqC3BI1gfj0oicDGzSPMRVdcOxczoNvajspNwfiHazKjYGNP+TTDgMNFsTUXD+HFiAiM5OwVSxMbwAJ08qN2eF4gQe5cDvFt+IZId4yghoImRrtrVJXg8Le02ilaK2H6iv3VTDORpO235VZuXlu6PAbketGx2FxRdQxs2y50DXJOgJMBVM7daUXcncQaTmiF3wtXTMk7sk1QrqDzfl7L17DMDFerkcRI0Oteqm13ki7kp8TQ2zmXQHeqHgKgg685O/5U7WOzD4xHKMqC3lBLdbjEKPciPeq9v9mWI0PfWdSANTrMx84rTq1hWlEXyOc/KiPA+GHFXggaFAzXHba3aX4mPpy6kgc6KdqOwl/BWhed7bKSohSCRnDEEiTAharcAs3rmHu2LYCo7o119QXRdO7Gm0mYHMnyqryGttS0WaWlcK7d2e5uWcHbNrC20yIzf6l2AAzn2M6ySZmNqU7jlyqIe8ZfCoA8RWZHr6cqbLXZm21hVuutu5kAVAsd3CgRnDb6SQRH31F2c7GX7Ts125ZCzpcDEsR0gqFQnaQTuazC/c4n9B8+6cbFQSjjjbQHX94DBUco3zeYOkUITGFCWQw3UHXXfX3qbtbeH26+bZlGIKnrACk+5Un3oFduxqdT0/XKtGONob5pZ7jar8RfM2YkkzEnU/M18wOMa2+ZfQg7MOh/PkQKibXfrUj2CKKgnlM+HK3RnTVdj1U9G8/vohhrMGkzh2PuWHD2zB2IIlWHRl2YeXyg61oXB3tYxC+H8F1RL2GO3mjH4lnrtz8xPO32Uh/mpBbBEEAg8jzpT4pwwLfCKYDAsAOQE6e1NeoMEEEbg8qpY/AszpdT4kkcufrp7VzTlEVfsGe7u3CzKEIAliBJEn5QTPrT6ivhVdsI0B/EVYBhPWD+FZxd4Q66kAiP4dSN+XP2opwm/eKiyJyAzLKwIHQE6R900rPpy5+9p90zFMGt2uGEypxZL6nv7s3YPhgqCwmNdZ18x6UPweaQ38QPPlHr+tK+Ybg9v+Yz/u/Xzq3gU1g7/rrVsDAVc9UTwFsk008LsxtQvhmDJimKzZy0NSXIit2BVLHYlSMrgEf1aj61DicXlFLdzGG4/lXd45ptqhsYdynnhmJQqFAC9I0FJfanhFx773MpGYiPYAD7qmbH5dAahv8AG2KmWMDlNOM1g6jKtHC6N25qH8SsE4ZrK6sgkeZBnT6ikTDY6RE+lO9rFbnrShxnhQGJOTRWAeOhJIMeUifelY32431ysvtzSMc0THpgqtdvmo7Fwhg+jEHTNJ1g9CKN4Th1tYL+I9OVQcWvG9c0gRkUaabheXqauXg2AsXs4xf1MbXi2lzQfYmlVfGXG0zewA/5rg4R21KuR1IMfM6U/wCG4T3dp7iWmbJg0uqrrnRnvNcb4GdFbu7aKDDAEvmbM0Grj4e1buFEuWkIR+5uFUlAVsILnfKSWZgb7gP4mMxoorhC+rJA+fRe0brNFEfwdO0etC/2v7rKbiFWK/CQR9QNuo8xW78L4Bh+8t37dq2qXMPBAUAAkqwMdSGYT5Csc7X4tbuKuMogEsRy3uO23Iw4kcjNOOC/aJYs4fD2vGzqltWAA3t3FIEk6ymYesexIyKs/P8AaUjc8TTMB22Q6roeJtnmuMJs4bai3gk/jw62ifMXFuWWHoDB9hVphPdYS82e4xa4tzl+4voyrPNgCAf7T1pO4h+0O8t5e5wd1reQjIQsFpzAlwDlygHwzsZofg+PY++5dbKWgl9nUsCcjlQjqDMZTnJIPNieWnd6wDBThFut5A5I65z5A9TZ6J1xN5DcsXTae5ct4q7aV1mLQe4QxcDTLl0k7TWYdreEXLOIuhkKqXdkP8yFzBHlrRpb+LAacYEW67MwTKDLNDEjQgbHcaGaoYrIczXMQ958mhLM+pElTm21gafSgSzNPGSmYnbWlouj7+d9eMk9OqUGPUV9q7fwJJlTpXypD2eaGQUydhHzWMSsjMXw5AkCQt4lt+gE0yCyQEBKaMhPjTYTPOs07IcN+14xcObj21yNcZk0Yhcoyg/wzm1Oug85DPxH9nlgmLV6/ayiT42fMB/cdD5j5U26ZrDRWUyFzxYRDtxgTfRkWDmNiSCpgLbcMd9gT9R1pWwmMw9l7QSURCNSJzExq53DSAZ29K+8RwIwaZbTOxaMzMRmPhMAEAQBmNBbn712DwcoPKM0T8Ub+tJySd6fQI0bNmeqZuMcXiZNBn4uFDIS2cqDvGVWnbzMfI1WRZ158vKhHFBLgTvM6DpPz0+tGZABkqz9SXYaqmJuPcuQviY6AAfIAfo1zfwNzKGNu5qY+Bt/lUNp+a+ErqCN9PPr51fw+Lutlm4+/wDMTOUyJB0Os79aOl0Lbhl8/wDRu/7GH3jzHzq2mGvgQbNzb+Rvy0rriGNu5swu3PENfG3KPP0+VDmxt3bvbn+9ufvVuUJwVl8DdmO6uT0yN+Xp86+YW/dw90OkpcQ8xBHkQdwRuDuDXA4hdMzdua7+NtfXX0+VclixliSepMmuIVVsHDsdZ4hhxdEJdHhb+lv5T1U6EHcT6ihOJHdkrcOUjcbn6aUM7MWu4MLJzxm8+npEn5mjnFbYdCx+JAIPUEgQfnI6a9aTHgdt6dFLXFh2lDftU/Cs+bflViyGb4j7CqtnU0dOGW0oJGcnroPlzrpZA3HVNMFqxw+0f4R+vWjeDw9ufEAT5AffS2mMZtJgdBoKZOCrS+1xOUYkAJgwsAaCBXV69UObSqOPvEKavSGMqhxvH8hVGzdCLJ3oY10vc1qHiuIOg5VJbQR2KziOIH51XxmKgBZ8zQ/DvL68vwqq10sxJ61DWIxcjNvFbCqvF38SXOXwn7x+NVrL61ea0HtMp5ifQjUGp/K60trYBqIHR/p7odcxulQpc8LEGDAg9I1/CqBeRXeHcxHlTO0LxLY9lObyDaJXeKXGjMw0AAkLIA1AUkSoHICAOUVXfFE7sze7Hff51DMdK4OJ8qCIAvXH/lDm/wDRA1v1/wAALnEaxuI9qM2e0jNdUW7Nu2ZkESYghttuUehNBXea9w0fvfY/hVnxtLc9EjH2hNqtVvfQLiAaHl72mTEcUvkCLrArsRC+XIaaaactKrcLxOsMZ9zud6hY61XIytpSrYwRS9Fe0pmIXkAPSqeKIr2Fcka1BiTQw2ijWqD3iDFerlxrXyjqKX//2Q==heroes, though, they were Lego Marvel action heroes.  I almost bought it, and would have except that the last instruction that I got from my wife when I left the house with my son was “No toys this time.  Just get the shampoo and come home.”  So, we skipped it, but put it on the list for the next time that we are out and about and looking for something to kill an afternoon with.  Between the video games, the major motion picture, and the collaboration with educational institutions like MIT, Lego has built brand recognition and legitimacy across platforms and has engaged a narrative for its products that has connected both with Adult Fans of Lego (AFOL – yes this is a thing) and a new generation of Lego admirers.

Lego has successfully integrated its marketing strategy into the right kinds of media and networks to give it a major global advantage in the market for children’s toys.   Engaging foreign markets will be key to the long term growth sustainability, and keeping pace with a market that shifts almost constantly with new technologies and demands from parents for more intentional educational materials for their children will be a constant challenge.  Lego, however, is developing a knack for walking the line between tradition and development, and though sales have slowed a bit, I see Lego as having the potential to provide my grand kids the same opportunity that they have provided the previous generations:  the opportunity to play well.

 

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Multi-Channel Attribution: Does Social Sell?

Multi-channel attribution (MCA) is used to help marketers better understand what tactic, program or tool can be attributed towards a sale. With so many different online marketing avenues (Facebook, Twitter, banner ads, etc), marketers are faced with the challenge of properly attributing where or how a sale came through. Consider this scenario:

A potential car buyer is waiting at a bus stop and sees an ad for Lexus at the bus stop. When he gets onto the bus, he sees the bus drive by a billboard for Lexus. He gets home and goes online and sees an advertisement for Lexus. Later, he visits the Lexus website. The next day, he goes into his local Lexus dealership and buys a Lexus. Given the above, which of the various brand touch-points caused the man to buy his new Lexus?

The answer isn’t so clear when you mix different variables (both online and offline) into the same equation; however, through tracking online, one may have a better understanding of where marketing dollars are best spent online. Using Google Analytics (GA), there are options to track where conversions (typically purchases) come through using GA’s multi-channel funnel (MCF) tool. The below is a screenshot of MCF in action.

multi-channel funnelThe data seen above is true conversion data for a business I’ve worked with (the date range and revenue amounts are hidden for client confidentiality). MCF shows that 49.97% of all sales on the website have some form of “Organic Search” attribution, which means that somebody has at some point come to this particular business website through searching for it online before buying a product from the website. Of interest, advertising is attributed with less than 10% of all online purchases, and of even more interest, “Social Network” makes up only 0.06% of all sales attribution. What that means is that 0.06% of all sales from this particular website have some form of attribution towards a social network (Facebook, Twitter, Pinterest, LinkedIn, etc). Looking at the sample size of 1 above, one may come to the conclusion that for this particular business, social networks simply do not play an important role in selling the product. However, after working with dozens of businesses in a variety of industries (B2B, B2C, software, personal care, etc), the low attribution of online sales towards social is a clear theme across all industries. The highest percent attribution I have seen for social sales is 1.2% of all sales for a B2C e-commerce business.

So if you have marketing budgets to put towards either social networks, advertising, or some other program – unless you have a strong case for a good social ROI, I would advise putting dollars to something else. Of course, not all social networking strategies are the same, so your business may actually have a case for garnering strong sales through social networks, but I would definitely say that’s the exception and not the norm.

Victor Tang

 

 

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Scream it: Outdoor Still Works

Muppets Most Wanted

Muppets Most Wanted

In recent months, I have become very aware of outdoor ads. They are everywhere and it is pretty easy to tune them out. In Los Angeles, there are so many of them, it takes a really clever one to catch your eye. I encourage you to borrow a two and a half year old and drive around the city, it’s quite the enlightening experience. Continue reading

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From Pin… To Purchase

Full disclosure: I wasn’t looking forward to writing this blog, actually I dreaded it. But once I got over it and put on my “big girl panties” I decided to just  follow the example of the bloggers that I enjoy and follow – have fun and talk to the reader like I would talk to my friends, so that is what I am going to do (with a little APA of course). Now that I have figured out how I am going to write this blog entry, next is the what. I Googled “what’s out in marketing” and other similar topics but nothing really moved me. So, I after I took a break and watched some reality TV (my guilty viewing pleasure) I decided to not let this class shape my post but to write about a subject that I LOVE and make it relate to the class. And that subject is Pinterest!

For those of you that may not know Pinterest (www.pinterest.com) is an online bulletin board that can be used to save and organize things that Pinners see on the internet that inspire them and/or that they would like to try (About, n.d.).  Simply put users can pin their interests to their boards, electronically storing everything in one place that can be accessed anytime from a computer, tablet or mobile phone. Pinterest is also a community where Pinners can follow the “boards” of other users for inspiration and leave comments about each other’s “pins”.  Pins are bookmarks of whatever the user likes that users place on their boards that link back to the original source (About, n.d). Boards are where the pins are organized however the user likes, by event or category like art s& crafts; they can be shared with the public or be private (About, n.d.).  Pinners are Pinterest users. Now you know the Pinterest basics. How does it relate to communication and marketing? I am glad you asked!

Pinterest is a social media site that engages users and drives traffic to business websites (Teicher, 2011). Many businesses even have a “Pin it” button on their websites and product pages.  A user can see something on a website, like that of Bed, Bath and Beyond, click the Pinterest button and pin the product directly to their board. The pin will now show up in the feed of the followers of that board and/or pinner. From there the follower can follow the original link to the product page or “repin” the pin to their own board to review at a later date. The interaction and visual stimulation of Pinterest has led to more traffic on the sites of businesses that utilize Pinterest (Teicher, 2011).

In addition to increased internet traffic , how people use Pinterest is very similar to the traditional consumer journey. Pinterest researcher Larkin Brown recently shared his findings to the question, “why people pin?” (Brown, 2014). According to Brown, people use Pinterest to pursue their interests but these interests evolve over time into four core stages of interests (Brown, 2014). These stages of interests are what Brown used to develop and identify the four Pinterest mindsets.

Defined these four mindsets and there traditional customer journey are:

I’m Just Looking = Awareness

  • This Pinner is browsing Pinterest with no particular goal in mind

Maybe I Could… =Consideration

  • The Pinner is exploring new interests or products

I’m Narrowing it Down = Intent

  • This Pinners knows what they want but don’t have a defined timeframe to purchase

I Know What I Need = Decision/Purchase

  • Pinner knows what they want and they want it now

Pinterest is a new medium and its potential as yet to be fully realized, but it should be a welcomed addition to any social media mix. Increased internet traffic and using the similarities between the Pinterest mindset and the consumer journey can help businesses pin with a purpose and that purpose is to turn pins into purchases. Businesses must pin with the Pinterest mindsets in mind (no pun intended). If the business’ pin can spark interest, creativity or a need in a pinner they have a greater potential convert that pinner/follower into a loyal customer.

Sources

About (n.d.) Pinterest. Retrieved from http://about.pinterest.com/basics/

Brown, L. (2014). How people explore their interests on Pinterest. Pinterest Business Blog.Retrieved from http://businessblog.pinterest.com/post/77971917462/how-people-explore-their-interests-on-pinterest

Pilon, A. (2014). 4 different pinterest mindsets: Can knowing these improve your marketing? Small Business Trends. Retrieved from http://smallbiztrends.com/2014/03/pinterest-mindsets-marketing.html

Teicher, D. (2011). Real simple: Pinterest drives more traffic for us than facebook. Advertising Age. Retrieved from http://adage.com/article/digitalnext/real-simple-pinterest-drives-traffic-facebook/231576/

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Why aren’t advertisers more forward-thinking?

For the most part, I watch the Super Bowl for the commercials. I do so because you’re always sure to see something that is cutting edge, controversial and emotional (and sometimes all of the above). This year was no exception with the “Gracie” (that created buzz beforehand) along with the Coca-cola’s “America, the beautiful”coca-cola-its-beautiful-750x400In the former, people were up in arms about an inter-racial family and in the latter, people proclaimed that the national anthem should not be sung in any language but English. Seeing as the leader of the free world is the product of an interracial family and that the United States has been considered a “melting pot” of culture for more than a century, you’d think people would be over those kings of things by now. That got me thinking…

Why are advertisers so slow to reflect what’s really happening in the world? You’d think they’d be some of the most creative and innovative out there yet, we’re only just seeing more socially liberal creative as the world’s been moving that direction for at least a decade. Although I think there is some risk-taking involved, it’s warranted and as long as you can prepare for the backlash. Why aren’t we reflecting the lives of real people in advertising? Although, I think it may be a high-risk scenario, pushing these relatively small boundaries may produce a high-reward situation.

There is no denying the fact that the family has changed. Kudos to Chevrolet for recognizing that in the “The New Us”.

There is no denying the fact that some people have disabilities. Kudos to Swiffer and Guiness for recognizing that “The Rukavinas” and “Wheelchair Basketball”

There is no denying that people marry within their gender. Kudos to Banana Republic for recognizing that. n-NATE-BERKUS-large570

I mean, is this not a perfect opportunity to grab a competitive advantage and target a group that hasn’t been acknowledged before? Use emotions, tell a story and make it “stick” with a new target. I’m sure your clients will love you for it.

Which one’s your favorite? Seen anything else lately that surprised you?

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Smooth move Samsung

I love the Oscars. I love Ellen DeGeneres. So I was in heaven Sunday night watching her host the Oscars on ABC. The glitz, the glamour, the tweeting! I couldn’t wait to log in to my Twitter account and help her break it by retweeting the “selfie” she arranged. It was so funny watching her try to fit all those stars into the shot. “I wish Bradley Cooper had longer arms,” she said as he maneuvered the smartphone into place. Later, she bought pizza for the house. Hilarious! There’s Brad Pitt throwing money into the hat for his share, and passing out paper plates so Meryl Streep wouldn’t get sauce on her ball gown.

Oscar night selfie by Ellen and company.

Oscar night selfie by Ellen and company.

Turns out the “selfie” was not the spontaneous romp it appeared to be. Samsung paid Ellen to use their mobile phone. How was I was so easily duped? According to the Wall Street Journal, it was part of Samsung’s ad strategy. The company spent about $20 million on five minutes of ads to run during the TV breaks of the Oscars. They negotiated the product placement of the Galaxy Note 3 in Ellen’s hands during the broadcast. During rehearsals, Samsung execs trained Ellen how to use the Galaxy. She took several “selfies” during the show, and each was woven into her delivery like it was part of her comedy routine. I remember thinking that the phone she was using didn’t look like an iPhone (which she apparently was using backstage to do personal tweets), but it never occurred to me that the maker of the phone she used on camera was a sponsor of the broadcast.

Product placement isn’t new. It’s common to see in movies and TV shows. American Idol prominently features Coke products and Ford vehicles throughout the show and during commercial breaks. I give ABC credit for pulling it off so smoothly during the Oscars, although it didn’t go without a hitch. Remember the pizza I mentioned that Ellen ordered to be delivered to the Oscars? The boxes carried a Coca-Cola logo, even though Pepsi was an Oscar advertiser (Vranica, 2014).

References
Vranica, S. (2014, March 3) Behind the preplanned Oscar selfie: Samsung’s ad strategy.    Wall Street Journal.

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Modern marketing

I recently took The Modern Marketing© 10-question Quiz
to assess what areas could use improvement at my work – a trade union of about 20,000 members.

In terms of social media activity and media outreach, we scored fairly high; but when it came to brand articulation – I couldn’t say that our key stakeholders (employees and members) could consistently and regularly speak accurately about our brand features, commitment and individuality in less than two minutes; as posed by the question.

Getting employees and members to accurately understand and communicate the union’s brand of delivering quality public services and protecting workers’ rights, etc. is a challenge in itself. Getting to the point where they can communicate this in less than two minutes is even more challenging, but an effective guide to ensure the message is concise and memorable. Although this may be contrary to Chris Grams’ advice to be subtle about communicating your brand – allowing people to live it rather than tell it; I think posting a  short and snappy brand statement on our website would be a good starting point.

A lot of the advice from the quiz results covered basic tips for driving visitors to your website by creating and posting content on various online platforms, such as blogs. One tip also suggested responding to reporter queries about your organization and sharing information with reporters looking for expert commentary on sites such as HARO, ProfNet and Reporter Connection.

This infographic is a great illustration of what it takes to be a modern marketer:

The Modern Marketer

The Modern Marketer

Sources:

Leland, K. (2014). The Modern Marketing© Quiz. Sterling Marketing Group. Retrieved from http://www.karenleland.com/quiz/

Wesson, M. (2013, April 3). The Modern Marketer: Part Artist, Part Scientist [INFOGRAPHIC]. Pardot. Retrieved from http://blogs.salesforce.com/company/2013/04/the-modern-marketer-part-artist-part-scientist-infographic.html

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